Supervisor, Performance Management

Los Angeles Homeless Services Authority

1 week ago

Los Angeles

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Description

Job Summary

The Los Angeles Homeless Services Authority (LAHSA)seeks motivated professionals who want to use their talents and skills to make a difference.  Our 750+ FTE staff are adaptive problem solvers and passionate about enriching people’s lives. If you are mission-driven, dedicated to superior service and support, and can diligently work independently in a collaborative environment, we would love for you to join our team. LAHSA is leading the fight to end homelessness in LA City. Here, not only would your work have a real impact on the community, but we also offer a comprehensive and competitive benefits package.  Created in 1993, LAHSA is a joint powers authority of the city and county of Los Angeles.  As the lead agency in the HUD-funded Los Angeles Continuum of Care, we coordinate and manage over $800 million annually in federal, state, county, and city funds for programs providing shelter, housing, and services to people experiencing homelessness.   Under the direction of the Manager of System Components, the Performance Management Supervisor will supervise a group of analysts. The primary goal of the performance management unit is to assist the providers in their active contract responsibilities and to ensure program fidelity.  

Responsibilities

Essential Job Functions
  • Responsible for activities such as scheduling and directing work, perform orientations, training, and quality assurance activities, recommends personnel actions such as selection and evaluation.
  • Supervise and support staff analyst in their portfolio management of LAHSA-contracted service providers.
  • Oversee and participate in a variety of performance management activities, such as: statement of work development (program profile) for contracts, site reviews of facilities, provider engagement and technical assistance provision, fiscal collaboration and subcontractor budget development, program and fiscal data review and analysis, and regular day-to-day activities.
  • Work with interdepartmental staff to assess assigned contract portfolios and coordinate with staff to prioritize, review, engage subcontractors and identify resources for the support of LAHSAs subcontractors.
  • Collaborate interdepartmentally in developing/enhancing tools, reporting systems, which effectively improve LAHSAs active contracting oversight.
  • Participate in all aspects of funding and contracting processes, and the support of procurement activities.
  • Works in collaboration with other departments, to ensure accurate and effective program management, contracts implementation, and performance outcomes.
  • Create, review and track subcontractor performance improvement plans developed by the staff analyst; coordinate with other departments to ensure issues and concerns that are raised are properly addressed.
  • Work closely with internal and external finance departments to conduct analysis on fiscal matters regarding contracted agencies, such as spend down, budget modifications/development, and reprogramming.
  • Coordinate, facilitate, train, and support service providers in the interpretation and implementation of performance evaluation plans and project manage internal needs and resources for the team.
  • Coordinate, facilitate, train, and support service providers in post-award activities, in conjunction with other departments within LAHSA.
  • Work with the subcontractors to resolve compliance issues, concerns, and grievances.
  • Perform data collection, evaluation, and analysis using platforms such as Homeless Management Information System (HMIS), Microsoft BI, and other contract management tools/platforms.
  • Evaluate provider progress and performance and prepare staff for engagement activities and analysis.
  • Co-lead workgroups with the finance department to conduct review and evaluation of fiscal matters regarding subcontracted agencies.
  • Work collaboratively with the subject matter experts (i.e. coordinators, TA providers etc.) to stay abreast of emerging best practices, program implementation for homeless services and regulations for public funding streams.
  • Analyze trends in individual program data over the contract life cycle along with comprehensive correspondence to systems level performance data.
 

Qualifications

Knowledge, Skills & Abilities
  • Ability to establish excellent relationships and work cooperatively with individuals, groups and organizations that are diverse in mission, composition, function, capacity and geographic location.
  • Experience with program development, management and implementation.
  • Demonstrated experience gathering, analyzing, and translating data into memos, presentations, and reports.
  • Experience with data and fiscal analysis for program evaluation.
  • Self-motivated to produce quality results, learn concepts and skills necessary to work towards a goal.
  • Ability to learn and adapt to change, and the ability to think critically and strategically.
  • Strong written, verbal and presentation communication skills.
  • Demonstrated organizational skills and proven ability to work independently, manage multiple projects and priorities within a multi?disciplinary team environment.
  • Sets a high standard for personal and team performance with a focus on results.
  • The successful candidate will be a collaborative problem solver. Their work will be driven by strategic and design thinking and executed with creativity and efficiency. They will demonstrate patience and a commitment to treating others with respect.
  • Proficient understanding of Homeless Services and Programs offered through LAHSA is required.
  • Advanced proficiency with Microsoft Excel; Advanced proficiency with PowerPoint.
  • Knowledge of SQL Azure – (Azure Data Studio), business intelligence tools such as Tableau & Power BI, and some experience with R is preferred.
  • Knowledge of Design Thinking and Active Contract Management.
Training & Experience
  • Proven professional experience and educational background.
Schedule
  • The Chief Executive Officer or designee may change the schedule of positions between remote, hybrid and onsite, as necessary to accomplish LAHSA's business needs.
 

Appointments are typically made between the minimum and the midpoint of the range, depending on qualifications.  Applicants may make a reasonable accommodation request for this job by calling the Human Resources Department at (213) 683-3333; or via email at humanresources@lahsa.org.

Salary & Benefits

Medical Insurance LAHSA pays a portion of the premiums for medical for all full-time employees and their dependents. Employees are responsible for the difference in the premiums through automatic bi-monthly payroll deductions. Medical plans are administered through ADP Total Source.  The following are enrollment options: Medical HMO/PPO:                        Kaiser Permanente, Aetna   Dental Insurance LAHSA pays a portion of the premiums for selected dental benefits for all full-time employees and their dependents. Employees are responsible for the difference in the premiums through automatic bi-monthly payroll deductions. Dental plans are administered through ADP Total Source.  The following are enrollment options: Dental HMO/PPO:                       Guardian Dental VSP Vision Plan LAHSA offers this voluntary comprehensive vision plan to all full-time employees through ADP TotalSource. It includes yearly comprehensive exams, lenses, frames and contact lenses. All premiums are pre-taxed and paid 100% by the employee through automatic bi-monthly payroll deductions. AFLAC Supplemental Insurance LAHSA offers this voluntary supplemental insurance to all full-time employees. Plan options include personal accident, personal cancer indemnity, personal short-term disability, and personal life insurance plans. Most premiums are pre­ taxed and paid 100% by the employee through automatic bi-monthly payroll deductions. ADP Flexible Spending Accounts LAHSA offers employees this voluntary flexible spending account plan through ADP TotalSource. Employees may elect to participate in dependent care or health care expense accounts. All premiums are pre-taxed and paid 100% by the employee through automatic bimonthly payroll deductions. Life Insurance LAHSA pays 100% of the premium for $50,000 basic life insurance coverage through ADP.   Voluntary Group Life Insurance LAHSA offers employees this voluntary group life insurance through Lincoln Financial. Employees may elect to participate in dependent care or health care expense accounts. All premiums are pre-taxed and paid 100% by the employee through automatic bimonthly payroll deductions.   Long Term Disability LAHSA pays 100% of the premium for long term disability coverage through ADP.  Public Service Loan Forgiveness (PSLF) Program Eligibility LAHSA is considered a government employer for the PSLF Program.  Pension Plan LAHSA provides a 401A pension plan through Lincoln Financial.  After 6 months of employment, employees are eligible for contributions of 5% of the employee’s salary with a qualification date of 500 hours or 6 months after the date of hire.  Deferred Compensation Plan LAHSA provides a 457 Deferred Compensation plan through Lincoln Financial. Employees may elect to defer up to IRS maximum limit per year of their earned salary for income tax purposes. Time Off Administrative Leave Executive Director, chiefs, and directors receive five (5) days of admin leave each calendar year in addition to the time-off below. Vacation Vacation is earned according to each month of service commencing with the employee’s initial date of hire.

  • Less than five (5) years of employment, eighty (80) hours per year.
  • Five (5) to ten (10) years of employment, one hundred twenty (120) hours per year.
  • More than ten (10) years of employment, the one hundred twenty (120) hour total shall be supplemented by one (1) workday of paid leave for each twelve (12) months greater than one hundred twenty (120) months of employment.  This vacation accrual is capped at twenty (20) workdays per year

Maximum accrual of vacation leave is 200 hours. Sick Leave Full-time employees accrue sick leave at a rate of 12 days per year. Maximum accrual of sick leave is 160 hours. Paid Holidays All employees receive the following observed company holidays off: New Year’s Day Martin Luther King Jr. Day President’s Day Cesar Chavez Day Memoria Day Juneteenth Independence DayLabor Day Indigenous People’s Day Veteran’s Day Thanksgiving Day Day After Thanksgiving Christmas day In addition to the above holidays, full-time regular employees who have completed their 1-year introductory period are entitled to two (2) “Floating Holidays” during the calendar year. Updated 06/27/2023

How to Apply

To apply, please go to https://www.governmentjobs.com/careers/lahsa/jobs/3810888/supervisor-performance-management